Synbionyme / General terms of use

ARTICLE 1 - CONCERNS

The Laboratoire SYNBIONYME company, a simplified joint stock company with working capital of 1,000,000 euros, whose head offices are located at 12-14 Rond-Point des Champs Elysées 75008 Paris (France), registered with the Paris Registry of Trade and Companies under number 817 436 520 (hereinafter referred to as “the Company”) has developed a customer loyalty program called My Synbionyme Fidelity (hereinafter referred to as “My Synbionyme”).
From [01/01/2017] to [12/31/2017], this program enables customers who purchase Synbionyme products to obtain one or several free products as courtesy gifts (hereinafter referred to as the “Privileges”).

ARTICLE 2 – TERMS OF USAGE FOR THE “MY SYNBIONYME” PROGRAM

2.1 – General terms

Only natural adult persons residing in Metropolitan France (including Corsica) and Andorra can benefit from the privileges related to the use of My Synbionyme.
The fact of registering on My Synbionyme implies full and unreserved acceptance of these terms of use.
This offer is valid for any purchase of a Synbionyme product (hereinafter referred to as “purchases”). These products must have been purchased between January 1, 2017 and December 31, 2017.  Any multi-pack, gift pack or grouped offers the Company may market are considered as one purchase.

2.2 - Privilege details

Points attribution

  • Any purchase of one of these toiletry products earns 5 points: SYNBIONYME MICELLAR CLEANSING MILK 150 ML, [SYNBIONYME?] MEDACNYL FOAMING FACIAL CLEANSING CREAM 150 ML
  • Any purchase of one of these skin care products earns 9 points: MEDACNYL LIGHTWEIGHT SUNCARE SPF50 40 ML, PHOTO-3 INVISIBLE SUNCARE CREAM SPF50+ 40 ML, PHOTO-3 TINTED FLUID LIGHT BEIGE SPF50+ 40 ML, PHOTO-3 TINTED FLUID NATURAL BEIGE SPF50+ 40 ML, PHOTO-3 TINTED FLUID CARAMEL SPF50+ 40 ML
  • Any purchase of one of these skin care products earns 12 points: SYNBIONYME 24-HOUR MOISTURIZING CREAM 40 ML, SYNBIONYME MOISTURIZING RADIANCE GEL-CREAM 40 ML, MEDACNYL NIGHT CREAM 30 ML, MEDACNYL TINTED ANTI-BLEMISH FLUID LIGHT BEIGE 40 ML, MEDACNYL TINTED ANTI-BLEMISH FLUID NATURAL GOLDEN 40 ML, PHOTO-3 SPECIAL ANTI-BROWN SPOTS FOR THE FACE SPF50+ 40 ML
  • Any purchase of SYNBIONYME UNIVERSAL SERUM 30 ML earns 18 points
  • Subscription to the Synbionyme newsletter on the site earns 10 points
  • Any product review published by Synbionyme earns 5 points
  • The birthday of any customer lawfully registering with the My Synbionyme loyalty program who has given her date of birth, automatically earns 10 points.

Privilege details

  • For 25 points, the customer may choose one of the these toiletry products: SYNBIONYME MICELLAR CLEANSING MILK 150 ML 150 ML, FOAMING FACIAL CLEANSING CREAM 150 ML
  • For 45 points, the customer may choose one of the these sun care products: MEDACNYL LIGHTWEIGHT SUNCARE SPF50 40 ML, PHOTO-3 INVISIBLE SUNCARE CREAM SPF50+ 40 ML, PHOTO-3 TINTED FLUID LIGHT BEIGE SPF50+ 40 ML, PHOTO-3 TINTED FLUID NATURAL BEIGE SPF50+ 40 ML, PHOTO-3 TINTED FLUID CARAMEL SPF50+ 40 ML
  • For 60 points, the customer may choose one of these Synbionyme products: SYNBIONYME 24-HOUR MOISTURIZING CREAM 40 ML, SYNBIONYME MOISTURIZING RADIANCE GEL-CREAM 40 ML, MEDACNYL NIGHT CREAM 30 ML, MEDACNYL TINTED ANTI-BLEMISH FLUID LIGHT BEIGE 40 ML, MEDACNYL TINTED ANTI-BLEMISH FLUID NATURAL GOLDEN 40 ML, PHOTO-3 SPECIAL ANTI-BROWN SPOTS FOR THE FACE SPF50+ 40 ML, PROGENA EYE CONTOUR, MEDACNYL CLARIFYING ENZYMATIC LOTION
  • For 90 points, the customer may choose one SYNBIONYME UNIVERSAL SERUM 30 ML or 1 PROGENA LIFT CREAM or 1 PROGENA LIFTING NIGHT CREAM

2.3 – Proofs of purchase

In order to obtain the free product corresponding to the Privileges described hereinabove, the customer must produce proof of purchase (hereinafter referred to as “Proof(s) of Purchase”).  The customer may only use the original receipts or original invoices to justify her purchase. Other proofs of purchase such as delivery slips or credit card slips are not accepted as proofs of purchase. The customer can produce proofs of purchase online.

Modalities

  • Step 1: The customer clicks on the My Synbionyme link and registers by typing in her personal data.
  • Step 2: She registers her purchases online and uploads her receipts onto the site (receipts are valid for one year).  
    For multi-pack or gift-pack purchases that include several products, the customer must provide the bar code on the multi-pack packaging. In this case, the number of points earned corresponds to the skin care product earning the most number of points. 
  • Step 3: the customer orders her gift directly from the loyalty program page via the Receive my Gift section.  
  • In the event of temporary unavailability of a selected product, Synbionyme reserves the right to replace the selected gift by another product of equivalent value.  

2.4 – Privilege attribution

The Customer agrees to provide precise personal data when registering her proofs of purchase. If the data and/or proofs of purchase are incomplete, illegible or unusable, the customer will lose the benefit of this Privilege.
As such, the Company will not be bound to award the Privilege if the customer (i) does not correctly type in her personal data or (ii) does not comply with these terms of use.
Subject to availability, the gifted product selected is shipped by simple parcel within 4 to 6 weeks, to the address given by the customer. If one of the products offered is unavailable or no longer on the Synbionyme catalogue, it will be replaced by a product of equal or higher value. If the customer does not select the product she wishes to receive, we will randomly select a gift according to the number of points she has earned.

ARTICLE 3 - PERSONAL DATA

By using My Synbionyme, the customer consents to use of her personal data by the Company.  This data may be transmitted to a service company for the performance of work on its behalf in implementing the My Synbionyme program. This data will not be sold, exchanged, or rented to any third parties in any way or form whatsoever.
In compliance with the amended French Personal Data Protection law number 78-17 of January 6, 1978, the customer has the right to access, rectify, and delete her personal data collected by the Company. This right may be exercised by simple written request to the Company at the following address: Laboratoire
Synbionyme Service Consommateur – 12-14 Rond-Point des Champs Elysées 75008 Paris
The collected data is mandatory to benefit from the Privileges. Consequently, any person who exercises her right to delete her personal data prior to the award of her Privileges will be deemed as renouncing her Privileges.

ARTICLE 4 - FRAUDULENT USE OF MY SYNBIONYME

Any breach of these terms of use, or any fraudulent use of My Synbionyme by the customer, or any third party acting on her behalf will automatically, without further notice, result in the cancelation of any Privilege(s) without compensation or indemnity of any kind. The Company reserves the right at any time to verify compliance with these terms of use.

ARTICLE 5 - LIABILITY

The Company may not be held liable for any fraudulent use of a Privilege by a customer, nor be held liable in any way whatsoever in the event of force majeure or events beyond its control (in particular, technical problems, loss or delays in postal service, etc.) that could disturb the organization and management of the loyalty program.  

The Company may not be held liable if, in the event of force majeure, such as defined under French law and jurisprudence, or events beyond its control that disturb the organization and management of the loyalty program, it were to shorten, extend, postpone, modify or cancel implementation of the My Synbionyme program. Under such circumstances, the Company agrees to inform its customers by all appropriate means within a timely manner.
Moreover, the Company reserves the right to stop or suspend the loyalty program in the event of fraud. As such, the Company reserves the right to temporarily or definitively, partially or totally block eligibility for Privileges, not award any accrued Privileges, and, if necessary, engage legal proceedings against any person who alters the conduct of the loyalty program or affects the administration, security, fairness, integrity or proper operation of this program.

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ARTICLE 6 - APPLICABLE LAW AND COMPETENT COURT

These terms of use are governed by French law.  

If any of the stipulations in these terms of use are deemed invalid, null and void or inapplicable for any reason whatsoever, this stipulation will be deemed as divisible from the rest of the terms of use and will not affect the validity or applicability of the other stipulations. Failing conciliation, French law will be deemed competent for any litigation pertaining to the interpretation or execution of these terms of use.